Shipping Policy

Shipping Policy

At Vistara-Roky, we're committed to delivering your order safely, reliably, and on time — because we know how exciting it is to receive something you love.

Processing Time

  • 📦 All orders are processed within 1–3 business days after payment confirmation.
  • ⏰ Orders placed on weekends or public holidays will be processed on the next business day.
  • ✉️ You will receive a confirmation email with your tracking number once your order has been shipped.

Shipping Destinations

We offer reliable worldwide shipping on every order. Whether you're in the United States or anywhere else around the globe, we'll make sure your order reaches you.

Estimated Delivery Times

  • 🌍 United States: 7–15 business days
  • 🌐 International: 10–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier conditions. During peak seasons, slight delays may occur.

Shipping Costs

  • 💎 Shipping costs are calculated at checkout based on your location and order details.
  • ✨ We occasionally offer free shipping promotions — keep an eye on our store for the latest deals!

Order Tracking

Once your order is shipped, you'll receive a tracking number via email. You can use this to monitor your delivery status at any time through our Track Order page.

Customs and Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please don't hesitate to reach out to our support team. We're here to help and will do everything we can to resolve the situation promptly.

  • 🔒 Secure and transparent order tracking on every shipment
  • 💬 Friendly customer support whenever you need us
  • 🚚 Committed to delivering your order safely and on time

Thank you for shopping with Vistara-Roky.

We're dedicated to making your shopping experience smooth and enjoyable — from the moment you place your order to the day it arrives at your door.