Return Policy
Return Policy
At Vistara-Roky, your satisfaction is our priority. We want you to shop with complete confidence, knowing that if something isn't right, we're here to make it right.
Return Eligibility
- ✨ Returns are accepted within 30 days of the delivery date.
- 📦 Items must be unused, unworn, and in their original packaging with all tags attached.
- 🔒 Items that are damaged, used, or altered will not be eligible for a return.
- 🚫 Final sale items and personalized products are non-returnable.
How to Request a Return
- 💬 Step 1: Contact our support team within 30 days of receiving your order.
- 📧 Step 2: Provide your order number and reason for the return.
- 📦 Step 3: Ship the item back using the instructions provided by our team.
- ✅ Step 4: Once we receive and inspect the item, we'll process your refund or exchange.
Refunds
Once your return is received and approved, your refund will be processed within 5–7 business days to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you'd like to exchange an item for a different size, color, or style, please contact our support team. We'll do our best to accommodate your request, subject to product availability.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please reach out to us immediately. We sincerely apologize for the inconvenience and will arrange a replacement or full refund at no additional cost to you.
- 🔒 Safe and secure shopping experience — always
- 💬 Friendly customer support whenever you need us
- 💎 Quality products backed by our satisfaction guarantee
Thank you for choosing Vistara-Roky.
We're committed to making every shopping experience exceptional — and that includes standing behind every product we sell.